Unlike many other web sites that have special rules and lots of fine print, 99dukan has a transparent and clear shipping policy for all orders placed on our website, without any special exceptions. 99dukan on receipt of your confirmed order makes arrangements to deliver the ordered goods of customers by our wide foothold network throughout the Pakistan.
The weather condition, Law & Order Situation etc. may produce delay in order delivery. doesn’t mean it should take a long time. 99dukan understands that getting your items quickly is important to you, so we make every possible effort to process your order quickly. For smooth processing and execution of your order please provide us with a complete and valid billing address.
All Orders are delivered through our own employees and require signature of the concerned party at time of delivery. If you are getting the package to an apartment building, please mention the complete details of your address and on behalf of you as your representative If someone authorised by you signs for the package at the address provided by the customer, it will be termed as prompt and correct delivery and collection of delivered items from the authorised person’s possession shall be of the responsibility of customer. We do suggest your work address as shipping address if no one is going to be available to sign for the package at your home. We make our best efforts to deliver your order in a timely manner and we also offer delivery with in the same day in many cities depending on the stock availability. Our delivery system Works on all week days (monday to sunday), excluding public holidays.
Once the package has been delivered to customers, it cannot be rerouted to another address. We provide pick up (self collection) service from our warehouse in Islamabad.
You may track the shipping status of your order on our website, by clicking at Track your Order section. We have made every efforts to display as accurately as possible the colours, design and quality of our products that appear at the Site. However, as the actual colours and design you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour or design will be accurate. We have attempted to supply the quality product as accurate as possible and any slight change of design, colour etc. shall not affect the performance, efficiency or accuracy of the products quality in any manner.
If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customers Care Center Numbers 0313-1548407